By Ololade Julianah
It has been established that innovations and superior product offerings will continue to be the determinant for growth and cutting edge in the nation’s banking sector.
Transformation Director, Union Bank, Mr. Joe Mbulu, stated this at the unveiling of two more improved branches in Lagos. He said the bank has resolved to ensure that it exceed customer satisfaction at all times.
The new branches, Itire Road, Lawanson branch and Western Avenue branch, both located in Surulere, Lagos, showcased improved technology and superior product offerings aimed at making banking more accessible, simpler and smarter to customers and prospects of the bank.
Mbulu said the essence of the transformation was to show how far the bank cares for its customers, adding that the transformation of the bank began two years ago.
“For us in Union Bank, our transformation is different, in that, it has more depth and more substance. What we’re doing today is just a celebration of what we commenced two years ago.”
“Basically, we have looked at the technology; we have a new core banking application, our data centre is new, we have a back-up that is live, and there are not many banks that can tell you that, when they have failure, their current data can switch over. We can do that seamlessly.
“And we have transformed the way our people engage the customers. Our customer service is different and testimonials today attest to that point. So, we have looked at the culture of the bank also; we used to be known as an old people’s bank, but I can challenge any customer out there today to come to Union Bank, they will be awed by the service,” the bank Director assured.
According to Mbulu, Union Bank now has products that address customers ‘needs. Furthermore, he said the bank’s governance structure has improved significantly, saying that presently at Union Bank things are done faster and more efficiently.
“So, there is a new culture, a new bank, a new way of doing banking which is simple and smarter,” he added.
Giving more insight into some of the new technological improvements in the bank, the Head of Operations and Technology, Union Bank, Mr. Lucky Jayaratne, said beyond the transformation of its physical branches, all the bank’s electronic channels have been upgraded.
“We have a new system now, which is much more efficient and simpler to operate. It is capable of doing round the clock and we will not be having any down time. And the same is applicable to our ATMS and PoS machines and also our online banking system,” Jayaratne said.
Customers present at the event attested to the improved banking system at Union Bank.
For instance, the Proprietor, Jolibuks School, Lawanson, Mr. Edward Ola, commended the management of Union Bank for its drive towards improved efficiency and customer satisfaction.
Also, the Managing Director, Patedy Print Edge Limited, Mr. Pat Uba, assured the bank of continuous patronage, even as he urged members of the public to come onboard in order to enjoy, the simpler and smarter processes at Union Bank. In the same vein, the Managing Director, Agenda Pharmacy Limited, Mr. Ayo Badejoko, commended the management for the innovation and drive to improve the bank.